Ticket replies and status
How support replies, active/old tickets and follow-up work.
Support tickets can be active, replied to, resolved or old/closed depending on the flow.
You can reply to an active ticket when staff needs more information. If a ticket is old and the problem returns, create a new one and reference the old issue.
Safety and account-access issues are usually prioritized over general questions.
Related articles
Create a support ticket
Use Support for account, billing, safety, GDPR and technical issues.
Closed Beta feedback status
What happens after you submit a bug report, idea or translation correction.
Platform update emails
Boolby may email important updates such as terms, pricing, safety or service changes.
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